2008
If you're planning on buying a new fridge-freezer or washing machine this bank holiday, make sure you do your homework and shop around for deals says government advice service Consumer Direct.
British consumers registered more than 31,500 complaints about large domestic appliances with Consumer Direct last year, two thirds of which concerned defective goods.
Michele Shambrook, Operations Manager for Consumer Direct said: 'There is a lot of choice in the market so it pays to do your homework, read reviews and look around for the product that's best for you.'
Consumer Direct has the following tips for people buying white goods:
- Measure up - make sure you have enough space for your new appliance, and that there is suitable access. If your new fridge-freezer doesn't fit through the door, you won't have an automatic right to a refund.
- Read independent reviews and take recommendations from friends and family.
- When comparing deals, look for price, details of any free manufacturer warranties, and whether fitting is included.
- Check products for energy efficiency and if appropriate water efficiency.
- If you pay by credit card or use finance organised by the retailer, you may have extra protection if things go wrong.
- Think carefully about whether you need an extended warranty - you have statutory rights, and you may already be covered under your household insurance policy.
Further information and advice is available by calling Consumer Direct on 08454 04 05 06 or visiting the website at www.consumerdirect.gov.uk.
