Sale of Goods Act 1979
If goods are not as described/not of a satisfactory quality/not fit for purpose made known at the time of sale by you or the seller, you may be entitled to a repair/replacement or in certain instances to reject the goods and request a refund/partial refund; this will depend on individual circumstances. Use the following template to write a letter to the trader in an attempt to resolve the issue.
This template is to be used for guidance and may not suit your specific situation. If you require more detailed advice & guidance, please call Consumer Direct on 08454 040506.
