Welcome: Consumer Direct provides clear, practical, consumer advice.

Our regionally based advisors are specially trained to give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances.

call charges & more information

Need advice on returning faulty goods"

Goods & Services

Making a purchase? Follow our straight-talking advice.

Cars
Mobile phones
Extended warranties
Builders and decorators
Codes of practice

Consumer Issues

Need some clear consumer info? Try these links.

Report a scam
Saving for Christmas
Scams - how to spot them
Borrowing money
Making a complaint
Shopping online
Timeshares
Template Letters

Your Rights

Is a company selling you short? Find out how the law protects you.

Using a guarantee
Bought something on credit?
Returning or cancelling orders
Dealing with disputes
Unfair terms in contracts

Visit the OFT website

When buying a PC, find out what software is included on your PC and whether it is pre-installed.

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